NSW $350 Energy Rebate – Eligibility Criteria, Status & Payout Date 

The NSW Government has announced an increase in energy rebates for eligible households in the state. The NSW $350 Energy Rebate is designed to help families and individuals struggling to pay their electricity bills.

NSW $350 Energy Rebate

In a bid to offer relief from rising energy costs, the New South Wales government unveiled a plan to boost existing energy rebates for eligible households in its 2023-24 budget (NSW Budget 2024), Households to receive up to $350 in energy relief. 

This measure targets low-income earners, seniors, families, and people with specific medical conditions. The key change involves an increase in the value of the Low-Income Household Rebate and the Medical Energy Rebate. 

Both rebates will jump from $285 to $350, representing a significant 23% increase. This marks the highest increase for the Low-Income Household Rebate in over a decade.

NSW $350 Energy Rebate Eligibility Criteria

The rollout starts on July 1, however, we can look at the existing rebates it replaces and make some educated guesses:

Possible Eligibility Criteria (based on existing rebates):

  • Residency: You must be a resident of New South Wales, Australia.
  • Account Holder: The electricity bill for your primary residence in NSW must be in your name.

Income/Concession Card:

  • Low-Income Household Rebate and Medical Energy Rebate (increased to $350): Likely requires a valid concession card such as a Centrelink Pensioner Concession Card, Health Care Card or Low Income Rebate Card.
  • Family Energy Rebate (increased to $250): Possible requirements include receiving Family Tax Benefit in the previous financial year, lodging a tax return and finalising Centrelink Family Tax Benefit entitlements.
  • Seniors Energy Rebate (increased to $250): Likely requires being a NSW Seniors Card holder or receiving a Centrelink Age Pension.
  • You may be eligible for multiple rebates depending on your circumstances.

NSW $350 Energy Rebate Status

The rollout starts on July 1, 2024, here is the method to check the rebate status:

  • Save the NSW Climate and Energy Action rebate webpage (https://www.energy.nsw.gov.au/households/rebates-grants-and-schemes/find-energy-rebate) for easy access to updates.
  • Once you apply, keep a record of your application reference number, submission date, and any other relevant details provided. This will be crucial if you need to inquire about the status.
  • The NSW government is expected to announce how to check the application status online (likely a dedicated section on the website). 
  • Once the program starts, visit the NSW Climate and Energy Action rebate webpage and search for a dedicated section for checking application status. It might be titled “Application Status,” or  “Track Your Rebate.”
  • The online system might require you to enter your application reference number or other details to access your specific application status.
  • The online portal should display the current status of your application (e.g., “Received,” “Processing,” “Approved”). It might also provide additional information like the estimated processing timeframe or next steps.

NSW $350 Energy Rebate Amount and Timing

The NSW government is offering increased energy rebates to help residents cope with rising energy costs. The details regarding the amount and timing are:


  • Low-Income Household Rebate and Medical Energy Rebate: These rebates have been increased to $350 each,representing a significant 23% rise from the previous amount of $285 [Budget to deliver increase to NSW energy rebates, NSW Government].
  • Family Energy Rebate and Seniors Energy Rebate: While not reaching the $350 mark, these rebates also saw an increase:
    • Family Energy Rebate: Increased from $180 to $250.
    • Seniors Energy Rebate: Increased from $200 to $250.


  • The rollout for these increased rebates begins on July 1, 2024.

Benefits of the NSW $350 Energy Rebate

The NSW Family Energy Rebate offers several benefits to eligible households with dependent children:

  • Reduced Energy Bill Burden: The rebate provides a direct financial benefit of up to $250 to help offset the cost of electricity bills. This can be a significant help, especially for families already facing tight budgets.
  • Targeted Support: The rebate specifically targets families with dependent children, acknowledging the increased energy needs associated with running a household with kids.
  • Improved Financial Security: By lowering energy costs, the rebate can free up some household income for other essential expenses like groceries, clothing, or childcare. This can contribute to a sense of financial security for families.
  • Potential for Energy Efficiency: The rebate might encourage families to become more mindful of their energy consumption as they strive to maximise the financial benefit. 
  • This could lead to adopting habits that reduce energy use in the long run, leading to further savings.
  • Stimulates Local Economy: The additional money in families’ pockets due to the rebate could be spent in the local economy, potentially boosting local businesses.
  • Combined Relief: When combined with the National Energy Bill Relief Household Payment of up to $300 offered by the federal government, families can receive even greater assistance with energy bills.

You’re absolutely right, while we discussed the rebate program itself, it’s valuable to consider possible delays once the application process begins on July 1st, 2024. Here’s a breakdown of potential reasons for delays and how to navigate them:

Possible Reasons for Delays:

  • High Application Volume: If a large number of eligible households apply at once, it could overload the processing system, leading to delays.
  • Missing or Incorrect Information: Incomplete or inaccurate information on applications can cause delays as officials require clarification or corrections.
  • Verification Issues: Verifying eligibility based on concession cards or income statements might take extra time in some cases.
  • Technical Glitches: New online application systems can experience unforeseen technical issues that could temporarily slow down processing.

What to do if I didn’t receive my NSW $350 Rebate on time?

Here is what you can do to prepare for checking the status and potentially following up if there are delays after the program starts:

Check Status First

  • Before contacting anyone, utilise the official status checking method (likely on the website or through a dedicated phone number) to see if your application is still being processed. 
  • The website might also provide an estimated timeframe for processing applications.

Wait Patiently: 

  • If your application shows as “processing” and falls within the expected timeframe, be patient. Contacting them too early might add to their workload.

Contact After Delays

  • If there’s a significant delay beyond the expected processing time (as outlined on the official website), consider contacting the department handling the rebate program. 
  • Look for the contact information (phone number or email) provided on the website or in any official announcements.

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