Contact Us

We have attempted to provide as much information as possible on this website. If you have questions, please review the information on the website first. An answer to your question may be located in several locations. The status of an application may be obtained using the login section on our online portal.

Office Hours:

Our office hours are 8:30am-5pm Monday, Wednesday, and Friday; 8:30am-8pm, Tuesday and Thursday (Eastern Time). No personal information, including Board decisions or application status, will be given over the phone, by fax, or via email. Calling, emailing and/or faxing an inquiry more than once will delay response. Please contact the Board Office once and allow 48 business hours before re-contacting the Board.


We strongly encourage applicants and licensees to use the online portal to submit applications, renewals and related documents. Please expect a longer processing time for applications and renewals sent by mail. We recommend that any documents be sent by mail in a manner that allows you to track and confirm receipt. We do not accept applications and related documents by fax or email for several reasons:

  • Multiple copies of the same form extend the processing time,
  • Protection of your privacy, and
  • Mail allows you to use return-receipt to verify delivery of paperwork.
For General Mail: For Overnight and Special Delivery:
PO Box 77819
Greensboro, North Carolina 27417
2-C Terrace Way
Greensboro, North Carolina 27403


Our fax number is 336-217-9450. With the exception of the compliant form, we do not accept applications and forms by fax.


Our telephone number is (844) 622-3572 or (336) 217-6007. Our phone lines are open Monday – Friday, 8:30 a.m. – 5:00 p.m. (Eastern Time). In the event that you have to leave a voicemail, please briefly provide the following information:

  • Your full name
  • Your license number (if applicable)
  • Your contact phone number
  • Specific information or questions about the nature of your call, and
  • Please slowly repeat your phone number at the end of your message.

Disclaimer: All information provided by the North Carolina Board of Licensed Clinical Mental Health Counselors (hereafter “the Board”) on this web site is made available to provide immediate access for the convenience of interested persons. While the Board believes the information to be reliable, human or mechanical error remains a possibility, as does delay in the posting or updating of information. Therefore, the Board makes no guarantee as to the accuracy, completeness, timeliness, currency, or for any errors or omissions, or for the use or results obtained from the use of this information. All access to and use of this web site is governed by the Disclaimers as set forth by the Board.